Source Senior Training Specialist

Vicki Maurer

Vicki began her career in higher education in 1985.  She began as an Admissions Representative and has served in a number of capacities including Instructor, Academic Dean, Career Services Director, Director of Admissions and Campus Director.

Module Curriculum

Is perception reality? YES, so how do we influence someone's perception? Knowing what to ask, how to ask it and then how to respond are all critical elements of ensuring that our students hear what we mean to say.

  • 1

    Communication & Perception

    • Navigating the Module

    • Pre-Learning Survey

    • Introduction & Learning Objectives

  • 2

    Do We See Reality as It Really Is?

    • What Is Perception Anyway?

    • What's Real & What's Not?

    • Why Perception Matters

    • Sample 360 Degree Survey (Downloadable Document)

    • Taking a Look from the Inside Out

    • Quiz #1

  • 3

    The 4 Stages of Perception When Communicating

    • Stage 1: Selection

    • Stage 2: Organization

    • Stage 3: Interpretation

    • Stage 4: Negotiation

    • The Stages Summary

  • 4

    What Role Does Perception Play in Effective Communication?

    • Understanding Each Other's Perceptions

    • Quiz #2

    • Seek First to Understand...

    • Post Learning Survey